At InnovaPrep, we prioritize the protection and respect of your privacy. This policy elucidates our practices regarding the collection, use, and disclosure of personal information on innovaprep.com. 

Policy Updates: We may periodically update this policy, and users are encouraged to check for changes. Continued use of the website implies acceptance of any modifications. 

Scope: This policy governs the collection, use, and disclosure of information on innovaprep.com. 

Contact: For questions or concerns, please contact us at info@innovaprep.com or call 1 833.833.3763  

About Us: InnovaPrep is dedicated to product development, sales, and licensing of innovative tools for modern microbiology. Our products serve as a vital link between real-world samples and molecular analysis methods. 

Information Types: We collect personal identification and non-personal identification information for specified purposes. 

Usage of Collected Information: Information collected is used for defined purposes outlined in the policy. 

Data Sharing and Cookies: We discuss the sharing of personal information and the use of web browser cookies. 

Protection Measures: Detailed information about security measures in place to safeguard user information. 

Access and Updates: Instructions for users on accessing and updating their information. 

International Data Transfer: Information may be transferred to the U.S. and other countries. 

Policy Changes: Users are informed that policy changes may occur, and it is recommended to check for updates regularly. 

Acceptance of Terms: The use of the website signifies acceptance of the privacy terms outlined herein. 

Contact Information: For any questions or complaints contact us by calling or email us at the contact info below: 

Email customerservice@innovaprep.com  

Call 1 833.833.3763  

What Personal Information We Collect

Information You Provide to Us 

We collect information you provide to us. The types of personal information we may collect, in our legitimate interest and/or as a contractual necessity, include: 

Identifiers such as name, physical and/or email address, telephone number, and company name title to comply with your request that we contact you, and for other business purposes (such as sales, marketing, technical service, customer service, and customer experience); 

Financial and payment information for billing purposes; 

Purchase history information as is necessary to improve your customer experience; 

Website areas of interest as is necessary to improve your customer experience; 

Information submitted in connection with job applications in order to evaluate and process your application.  

Information We Collect Automatically When You Interact with Us 

When you access or use our Services or otherwise transact business with us, we automatically collect certain information, including: 

Activity Information: We collect information about your activity on our Websites, such as recognizing when you sign in to use our Websites and keeping track of your specified preferences. 

Transactional Information: When you make a purchase or return, we collect information about the transaction, such as product details, purchase price, and the date of the transaction. 

Information Collected by Cookies and Similar Tracking Technologies: We (and our service providers) use tracking technologies, such as cookies and web beacons, to collect information about you. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons (also known as “pixel tags” or “clear GIFs”) are electronic images that we use on our Services and in our emails to help deliver cookies, count visits, and understand usage and campaign effectiveness. 

How We Use and Retain Your Personal Information 

InnovaPrep uses your personal information as described above, to process your requests and transactions, in our legitimate interest and/or as a contractual necessity. We also use the information we collect to: 

Provide, maintain, and improve our products and services 

Process transactions and send you related information, including confirmations, receipts, invoices, customer experience surveys, and recall notices; 

Personalize and improve your experience on our Websites; 

Send you technical notices, security alerts, and support and administrative messages; 

Respond to your comments and questions and provide customer service; 

Communicate with you about products, services, events, and provide news and information that we think will interest you; 

Monitor and analyze trends, usage, and activities in connection with our Services; 

Personalize the advertisements you see on third-party platforms and websites (for more information, see the Advertising and Analytics section below); 

Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards; 

Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of InnovaPrep and others; 

Debug to identify and repair errors in our Services; 

Comply with our legal and financial obligations; and 

Carry out any other purpose described to you or to which you consent at the time the information was collected. 

We may also de-identify and/or aggregate personal information so that it can no longer identify a specific person and use such information in any manner not prohibited by applicable law. 

Your personal information will be retained as long as is needed for us to comply with our contractual obligations, employment obligations, and other business purposes, including global legal obligations to retain data. 

How We Disclose and Transfer Your Personal Information 

We disclose personal information in the following circumstances or as otherwise described in this policy: 

We disclose personal information to vendors, service providers, and consultants that need access to personal information in order to perform services for us, such as companies that assist us with web hosting, shipping and delivery, payment processing, fraud prevention, customer service, and marketing and advertising. 

We may disclose your personal information to select business partners in our sole discretion, where necessary, to discharge the purposes set forth above or where reasonably required to pursue our legitimate business aims, or to fulfill legal obligations. 

We may disclose personal information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements. 

We may disclose personal information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of InnovaPrep, our users, the public, or others. 

We disclose information submitted by job applicants to applicant screening services in accordance with applicable law or with recruiting service providers for hiring purposes and for general human resources purposes. 

We disclose personal information to our lawyers and other professional advisors where necessary to obtain advice or otherwise protect and manage our business interests. 

We may disclose personal information in connection with, or during negotiations concerning, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. 

We also disclose aggregated or de-identified information that cannot reasonably be used to identify you. 

Transfer of Information to the United States and Other Countries 

InnovaPrep is headquartered in the United States, and we have distributors in other countries. Therefore, we and our service providers may transfer your personal information to, or store or access it in, jurisdictions that may not provide levels of data protection that are equivalent to those of your home jurisdiction. We will take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it. 

Your Choices 

Account Information 

If you do choose to create an account, you may update and correct certain account information at any time by emailing us at customerservice@innovaprep.com. If you wish to delete your account, please contact Customer Service at the same email address or by calling us at +1 833.833.3763 but note that we may retain certain information as required by law or for our legitimate business purposes. 

Cookies 

Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.  

Communications Preferences 

You may opt out of receiving promotional emails from InnovaPrep by following the instructions in those communications.  If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations. 

Additional Disclosures for Individuals in Europe 

If you are located in the European Economic Area (“EEA”), the United Kingdom, or Switzerland, you have certain rights and protections under the law regarding the processing of your personal data, and this section applies to you. 

Legal Basis for Processing 

When we process your personal data, we will do so in reliance on one or more of the following lawful bases: 

To perform our responsibilities under our contract with you (e.g., processing payments for and providing the products and services you requested). 

When we have a legitimate interest in processing your personal data to operate our business or protect our interests (e.g., to provide, maintain, and improve our products and services, conduct data analytics, and communicate with you). 

To comply with our legal obligations (e.g., to maintain a record of your consents and track those who have opted out of marketing communications). 

When we have your consent to do so (e.g., when you opt in to receive marketing communications from us). When consent is the legal basis for our processing your personal data, you may withdraw such consent at any time by contacting us at +1 833.833.3763 or my emailing us at customerservice@innovaprep.com 

Data Subject Requests 

Subject to certain limitations, individuals within the EEA, United Kingdom, and Switzerland have the right to request access to the personal data we hold about you and to receive your data in a portable format, the right to ask that your personal data be corrected or erased, and the right to object to, or request that we restrict, certain processing. If you would like to exercise any of these rights, please contact us at the address listed on the Contact Us webpage. 

Questions or Complaints 

If you have a concern about our processing of personal data that we are not able to resolve, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for your Data Protection Authority can be found using the links below: 

For individuals in the EEA: edpb.europa.eu/about-edpb/board/members_en 
For individuals in the UK: ico.org.uk/global/contact-us/ 
For individuals in Switzerland: www.edoeb.admin.ch/edoeb/en/home/the-fdpic/contact.html 

Download Privacy Policy 

Contacting Us 

If you have any questions or complaints about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: 

InnovaPrep LLC 

132 East Main Street   

Drexel, Missouri 64742 

816-619-3375   

info@innovaprep.com   

816-619-3375 ext.111